Help with post, bills and forms for older people in Ealing
When the post piles up and the letters stop making sense, we can help. We go through everything with you, explain it in plain English, and help you deal with it.
Home admin we help with
- Sorting through a pile of post together
- Explaining letters from the council, banks or the NHS
- Reading and checking household bills
- Filling in paper and online forms with you
- Booking and keeping track of appointments
- Checking you're not paying for things you don't use
- Comparing energy, broadband and phone deals
- Setting up a simple filing system for important papers
- Writing letters and emails for you to send
- Making phone calls to companies alongside you
- Keeping a list of important dates and renewals
- Finding the right person to speak to
You stay in control
Your paperwork is your business. We help you understand it and decide what to do, but you make the decisions and you sign things yourself.
We never take your bank card, never handle cash, and never ask for your PIN or passwords. If a payment needs to be made, you make it, with us beside you if you'd like.
Regular help with the post
Many people find a monthly visit is enough to stay on top of things. With our monthly plan we come round once a month, go through what's arrived, and deal with anything that needs doing.
If you'd like, we send a short note to a family member afterwards, so everyone knows what's been sorted.
Price
£32 an hour, with a one-hour minimum. Or choose the monthly plan at £56 a month, which includes a 90-minute visit every month.
Questions
Can you deal with my bank for me?
We can help you understand letters and sit with you while you call or use your banking app, but we don't act on your behalf with money. That keeps you protected.
Is my information kept private?
Yes. We only keep the details we need to arrange your visits, and we don't take copies of your papers. See our privacy notice for details.
Do you give financial or legal advice?
No. We help you understand and organise your paperwork. For financial or legal advice we'll suggest you speak to an adviser, such as Citizens Advice or a solicitor.
Ready for a hand?
Tell us what's tricky and we'll arrange a visit at a time that suits you.