Tech and paperwork help for older people, at home in Ealing
Phones that won't behave, letters that don't make sense, a video doorbell still in its box. We visit, sort it out with you, and explain it in plain English.
- Patient, friendly home visits from £32 an hour
- One person for your tech and your post
- A written note after each visit, for you or your family
- New phone set up, contacts moved across, text size made bigger
- Video call to Sarah tested and saved as a shortcut
- Council tax letter explained, Direct Debit checked
- Suspicious "parcel" text deleted and number blocked
Sent to you, and to family if you'd like.
What we can help with
Everyday jobs that have become harder as more of life has moved online. If it plugs in, logs in or arrives in an envelope, we can probably help.
Phones, tablets and computers
- Setting up a new phone or iPad
- Video calls with family
- Email, WhatsApp and photos
- NHS App and GP bookings
- Spotting scams
Post, bills and forms
- Sorting the post pile
- Understanding letters and bills
- Filling in forms together
- Booking appointments
- Checking you're on the best deal
Smart home setup
- Video doorbells
- Smart speakers and reminders
- Simple video-call screens
- Smart plugs and lights
- Shown slowly, until it feels easy
How a visit works
No contracts to start. Just a friendly visit to see how we can help.
Get in touch
Send us a message or ask a family member to. Tell us roughly what needs doing and where you live in Ealing.
We visit you
We come to your home at an agreed time and work through your list with you, at your pace, over a cup of tea if you like.
You get a written note
Afterwards you get a short summary of what we did and anything to remember. We can send a copy to your family too.
Looking after a parent from a distance?
It's hard to fix Mum's phone over the phone. We can visit for you, sort the jobs on your list, and send you a note afterwards so you know exactly what was done.
- You book and pay; we visit your parent
- A summary after each visit, straight to your inbox
- Monthly plan for regular check-ins on tech and post
- Gift a visit for a birthday or Christmas
Simple, fixed prices
Launch prices for our first clients in Ealing. No hidden extras, and you'll know the price before we start.
| Service | What's included | Price |
|---|---|---|
| Home visit | Help with anything on your list: tech, post, bills or forms. One-hour minimum. | £32 per hour |
| Device setup | One device set up and shown to you: a phone, tablet, video doorbell or smart speaker. Up to an hour, then £32 an hour. | £41 fixed |
| Monthly plan | A 90-minute visit every month, email help with quick questions in between, and a note to family after each visit. | £56 per month |
Give the gift of help
Buying Mum a new phone or tablet? Add a visit to set it up and show her how it works, so the present gets used rather than left in its box.
Recommend a friend
When someone you recommend books their first visit, you get an hour of help free. It's our thank you for spreading the word.
Our promises
Trust matters more than anything when someone comes into your home. These are the rules we work by on every visit.
- We never ask for your PINs or passwords, and we never take your bank card.
- Anything to do with money happens with you, and only with your say-so.
- Clear, fixed prices, agreed in writing before we start.
- A short written summary after every visit, sent to you or your family if you wish.
- We go at your pace. No jargon, no rushing, no question too small.
- If something isn't right for you, we'll say so honestly, even if it means less work for us.
Local to Ealing
We're based in Ealing and visit homes across the borough, including:
- Ealing Broadway
- West Ealing
- South Ealing
- Northfields
- Hanwell
- Acton
- Greenford
- Perivale
- Northolt
- Southall
Common questions
Who do you help?
Older people living in their own homes in the London Borough of Ealing, and the families who look out for them. Many of our bookings are made by a son or daughter on behalf of a parent.
What does a visit cost?
£32 an hour, with a one-hour minimum. Setting up a single device such as a new phone or video doorbell is £41, including up to an hour. Our monthly plan is £56 a month.
Do you provide personal care?
No. We help with tech and paperwork only. We don't provide personal care, medication or cleaning.
More questions and answers or read our free guides, including how to spot a scam text.
Ready for a hand?
Tell us what's tricky and we'll arrange a visit at a time that suits you.